Screen Shot Two - Administration Interface - Manager Basic Functions

Shown above is the create/edit departments interface. You need to create your departments (sales, support, etc) before you can do anything else. Set up here is easy and quick.

Note 1 - Setup your department name, email address and other options. You can choose to allow or not allow saving and sharing of transcripts and initiate chat function. In some cases, depending on the operator's job description, you may wish to disable certain features.
Note 2 - These tables contain the details of each department and allows you to edit or delete. You can also create or add status icons for each department, canned messages and commands, custom department greeting and offline messages.