Screen Shot Three - Administration Interface - Manager Basic Functions

Shown above is the create/edit operators interface. Here you can create, edit and delete your operators.

Note 1 - First you must create your operator(s). Enter a login name, password, real name and email for each operator. Then decide whether you want to allow this operator's support level to be rated by site visitors and if you want to allow operator-to-operator chats. Then click the add/edit operator button.
Note 2 - Next you must assign each operator to a department; this is a critical step since the system will not work if an operator is not assigned to a department. Simply check the box next to the operator's login, then select the department to which you want to add the operator and then click the submit button.
Note 3 - This shows the department, the assigned operators and the order that they will be paged by visitor chat requests.